Having trouble playing audio files

Cache errors


Last Update منذ ٨ أيام

This usually indicates that the information stored in your browser needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Steps to Follow for Devices

Use a different browser: To ensure that your device is optimised for our web player, we recommend that you upgrade your system to a browser that supports HTML5. Please download the latest version of Google Chrome, Mozilla Firefox or Opera browser and try playback again.

Restart your device: Switch off your device completely and restart it. Try playback again.

Close other browser tabs, apps or software: The player's performance may improve if you close browser tabs, apps and softwares that may occupy your device's memory and processing resources.

Clear browsing data: If you clear browsing data in the browser settings, the player's performance may improve.

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